website privacy
Privacy policy
1. Introduction
Drop Pilates (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (https://drop-pilates.com) and use our services.
We act as the data controller for the purposes of UK GDPR.
2. What Information We Collect
We may collect and process the following personal data:
a) Information you provide directly
Name
Email address
Phone number
Information submitted via our contact form
Booking details (via our booking platform)
Health or fitness information (if provided for class participation)
b) Automatically collected data
When you visit our website, we may automatically collect:
IP address
Browser type and device information
Pages visited and time spent on site
Referring website
This data is collected using cookies and analytics tools such as Google Analytics.
c) Booking and payment information
Bookings are processed via our third-party provider, Evini. This may include:
Name and contact details
Booking history
Payment details
Payment information is processed securely by Evini and/or its payment providers. We do not store full payment card details.
3. How We Use Your Information
We use your data to:
- Manage bookings and deliver our services
- Respond to enquiries submitted via our contact form
- Send booking confirmations and service-related communications
- Improve our website and user experience
- Monitor website performance using analytics
- Comply with legal and regulatory obligations
We do not send marketing emails unless you have explicitly opted in.
4. Legal Basis for Processing
Under UK GDPR, we rely on:
- Contractual necessity – to process bookings and deliver services
- Legitimate interests – to operate and improve our website and services
- Consent – where required (e.g. optional cookies)
- Legal obligation – where required by law
5. Sharing Your Data
We may share your data with trusted third parties, including:
- Evini – for booking and class management
- Payment processors – to handle transactions securely
- Website hosting providers
- Google Analytics – for website usage insights
These providers only process your data on our behalf and in accordance with data protection laws.
We may also disclose personal data if required by law.
6. Cookies
Our website uses cookies to:
- Ensure the site functions correctly
- Analyse website traffic via Google Analytics
- Improve user experience
You can control or disable cookies through your browser settings.
Where required, we will request your consent before placing non-essential cookies.
7. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Maintain accurate business and financial records
- Meet legal obligations
You may request deletion of your personal data at any time.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Data Security
We take appropriate technical and organisational measures to protect your data against:
- Unauthorised access
- Loss or misuse
- Disclosure
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy policies or practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Drop Pilates
Email: info@drop-pilates.com
Website: https://drop-pilates.com